Yes. If you disagree with an insurer’s claim decision, contact Webber Insurance. We can help you understand the reasoning, review the available information and advocate for you.

What can Webber Insurance review? #

Depending on the matter, we may review:

• The claim decision and insurer correspondence.
• Policy schedule, wording and endorsements.
• Exclusions or conditions relied upon.
• Photographs, quotations and invoices.
• Contracts, expert reports and other evidence.
• The chronology of the claim.

The insurer makes the formal coverage decision, but we can raise relevant issues and provide further material on your behalf.

Can additional evidence change the decision? #

Potentially. New factual information, expert reports or clearer supporting documents may affect the insurer’s assessment.

Do not alter damaged property or commit to substantial costs purely to strengthen a dispute without first obtaining appropriate guidance.

Can the matter be escalated? #

Depending on the circumstances, escalation may include further discussion with the claims handler, the insurer’s internal dispute resolution process and external dispute resolution through AFCA where available.

Time limits and eligibility requirements can apply, so raise the issue promptly.

A dispute is not guaranteed to succeed. The outcome depends on the policy wording, facts, evidence and applicable dispute-resolution rules.