Complaints
6 Docs
What information should I provide when making an insurance complaint?
Last Updated: October 7, 2026A clear insurance complaint should explain what happened, include supporting documents and identify the outcome being requested.
Can Webber Insurance help me dispute an insurer’s claim decision?
Last Updated: October 7, 2026Webber Insurance can review an insurer's claim decision, advocate for clients and assist with escalation where appropriate.
What should I do if an insurer denies my claim?
Last Updated: September 16, 2026If an insurer denies your claim, Webber Insurance can review the reasons, policy wording and available evidence, and assist with escalation where appropriate.
What can I do if I do not agree with my insurance settlement offer?
Last Updated: September 16, 2026If you disagree with an insurance settlement offer, Webber Insurance can review the offer, present further evidence and assist with escalation where appropriate.
What should I do if I have a complaint about Webber Insurance?
Last Updated: September 16, 2026Learn how to make a complaint about Webber Insurance, what information to provide, our internal dispute resolution process and when AFCA may be available.
What should I do if I have a complaint about an insurer?
Last Updated: September 16, 2026If you are unhappy with an insurer's handling of your policy or claim, Webber Insurance can review the issue, advocate for you and assist with escalation where appropriate.