If you receive a letter of demand, contact Webber Insurance as soon as possible and provide us with a complete copy of the letter and any attachments.

A letter of demand may request payment, corrective work, compensation or a formal response by a particular date. Depending on the allegations, it could relate to Professional Indemnity, Public Liability, Management Liability or another type of insurance.

When you receive a letter of demand:

• Record the date it was received and any deadline for responding.
• Send the complete letter and attachments to your usual Webber Insurance broker or [email protected].
• Provide relevant contracts, emails, reports, photographs and other supporting records.
• Prepare a factual timeline while the events are still fresh.
• Do not admit liability or agree to make a payment.
• Do not negotiate directly with the person making the demand.
• Do not appoint lawyers, experts or other advisers without first discussing it with us, unless urgent action is required to protect people or property.

Do not ignore the letter, even if you believe the allegations are incorrect. If the response deadline is close, tell us immediately.

We will speak with you about the circumstances and will generally lodge the matter with the appropriate insurer on your behalf. The insurer may then appoint a lawyer or provide instructions about how the letter should be answered.

Follow the steps on our claims page or contact your usual Webber Insurance broker. Claims enquiries can also be emailed to [email protected].