The documents required for a Corporate Travel Insurance claim depend on what has happened.

It is useful to keep records relating to both the trip and the loss.

Common documents #

Depending on the claim, the insurer may request:

• Travel itinerary or booking confirmation
• Airline tickets or boarding passes
• Receipts and invoices
• Evidence of additional expenses
• Medical reports or certificates
• Police reports
• Airline or transport provider correspondence
• Baggage reports
• Cancellation confirmation
• Evidence of ownership for lost or damaged property
• A completed insurer claim form

Medical claims #

For illness or injury, retain documents such as:

• Medical reports
• Hospital records
• Medical invoices
• Pharmacy receipts
• Evidence of payments made

If emergency assistance is required while travelling, use the emergency assistance details provided with the policy where possible.

Lost or stolen property #

For theft or loss, insurers may require prompt reporting to the relevant police, airline, accommodation provider or other authority.

Keep any report or reference number provided.

Cancellation or disruption #

If travel is cancelled, delayed or interrupted, keep correspondence showing:

• The reason for the disruption
• Refunds or credits offered
• Cancellation charges
• Additional travel or accommodation costs

Contact our team as soon as reasonably possible after an incident so we can help identify the information the insurer is likely to require.