If you need to notify a Professional Indemnity claim or circumstance, contact Webber Insurance as early as possible.

You do not need to wait until every document is available.

What should I send initially? #

Useful information can include:

• A short summary of what happened.
• The date you first became aware of the issue.
• Details of the allegation or complaint.
• Emails and correspondence.
• Contracts.
• Scope of services.
• Reports or advice.
• Relevant project documents.
• Any demand for compensation.

What if I do not have all the documents yet? #

Notify the matter anyway.

Do not delay simply because some records still need to be located.

Further information can usually be provided as the claim progresses.

What happens after I notify Webber Insurance? #

We can:

• Review the initial information.
• Lodge the notification with the insurer.
• Assist with further information requests.
• Help explain the claims process.

Depending on the circumstances, the insurer may:

• Request additional documents.
• Provide claims instructions.
• Appoint lawyers.
• Appoint technical experts.
• Ask further questions about the professional services.

What should I avoid doing? #

Unless instructed otherwise by the insurer:

• Do not admit liability.
• Do not offer compensation.
• Do not agree to rectify alleged losses at your own cost.
• Do not appoint lawyers or experts without approval where insurer consent is required.
• Do not destroy or alter relevant records.

How do I know whether something should be notified? #

See When should I notify a Professional Indemnity claim or circumstance? for examples of matters that can constitute a claim or circumstance.

You can also use our Professional Indemnity claim form to provide initial details.