Complaints & Disputes Handling

As an Authorised Representative of Webber Insurance Group we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Complaints Officer
Webber Insurance Group
35 Fullarton Road

PO Box 245
Ph:           1300 215 566
Fax:         08 8125 6654
Email:     [email protected]

Webber Insurance Group are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS.

Contact details below:

Financial Ombudsman Service (FOS)
Financial Ombudsman Service
Level 12
717 Bourke Street
Docklands 3008

GPO Box 3
Melbourne 3001

Ph:           1300 78 08 08
Fax:         03 9613 6399
Email:     [email protected]

Insurance Brokers Code of Practice

Webber Insurance Group and its authorised representatives are members of NIBA and subscribe to the Insurance Brokers Code of Practice.

The code is a statement of the industry’s commitment to high levels or competency, training and customer service.  It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code.  It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.