Complaints & Disputes Handling

As an Authorised Representative of Webber Insurance Group we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Complaints Officer
Webber Insurance Group
35 Fullarton Road

PO Box 245
Phone:    1300 932 237
Fax:         08 8125 6654
Email:     [email protected]

Webber Insurance Group is a member of the Financial Ombudsman Services (FOS) and the Australian Financial Complaints Authority (AFCA).  If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to FOS (lodged before 1 November 2018) or AFCA (lodged on or after 1 November 2018) who can be contacted as follows:

Financial Ombudsman Service Australia if lodged before 1 November 2018:

Email:     [email protected]
Phone:   1800 367 287
Mail:       Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001; or

Australian Financial Complaints Authority if lodged on or after 1 November 2018:

Email:     [email protected]
Phone:   1800 931 678
Mail:       Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

Insurance Brokers Code of Practice

Webber Insurance Group and its authorised representatives are members of NIBA and subscribe to the Insurance Brokers Code of Practice.

The code is a statement of the industry’s commitment to high levels or competency, training and customer service.  It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code.  It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.