A threat of legal action, demand for compensation or allegation that your work caused loss should be reported promptly, even if it is informal.

It may constitute a claim or a circumstance that could develop into a claim.

What should I do? #

If you receive a threat, complaint or demand:

• Notify Webber Insurance promptly
• Keep all emails and letters
• Retain contracts and relevant records
• Make written notes of telephone conversations
• Do not admit liability
• Do not agree to make a payment
• Do not agree to settle the matter
• Avoid appointing lawyers or incurring substantial costs without checking with us or the insurer
• Take reasonable steps to prevent further loss where appropriate

Depending on the policy, notification requirements and timing can be important.

This is particularly relevant for claims-made policies such as many Professional Indemnity and Management Liability policies.

Early notification also allows the insurer to consider how the matter should be managed before it develops further.

Email [email protected] or use our Claims page.