A Professional Indemnity claim usually starts with an allegation that you have made a mistake, left something out, or breached your professional duty. This could come in the form of a client complaint, demand for compensation or a legal notice.

Once the claim is notified, the insurer will typically:

• Appoint a claims officer or legal adviser to manage the matter
• Investigate the details of the allegation, including your response and supporting documents
• Cover your legal defence costs, even if the claim is unfounded
• Negotiate or pay compensation if the claim is upheld or resolved through settlement

These claims can take time to resolve, especially if the issue is complex or involves legal proceedings. We will work with the insurer on your behalf, keep you informed throughout, and support you through each stage of the process.

Contact us if you have received a complaint or believe a situation may result in a claim.