If fraud, theft or another potential Crime Insurance loss is identified, notify Webber Insurance or the insurer promptly.

Do not wait until the entire loss has been quantified.

What information should be preserved? #

Depending on the circumstances:

• Bank statements.
• Transaction records.
• Accounting records.
• Emails.
• Invoices.
• Supplier records.
• Payroll records.
• System access logs.
• CCTV.
• Employment records.
• Internal investigation material.

Preserving evidence can be important for both the insurance claim and recovery action.

Should the suspected employee be confronted immediately? #

Take care before confronting a suspected employee or external fraudster.

Premature action can potentially:

• Alert the person involved.
• Lead to evidence being deleted.
• Affect recovery opportunities.
• Complicate an investigation.

Seek appropriate professional advice where necessary.

Will the insurer appoint investigators? #

Depending on the claim and policy, the insurer may appoint:

• Forensic accountants.
• Lawyers.
• Investigators.
• Other specialists.

Some policies provide cover for specified investigation costs.

Should the matter be reported to police? #

Criminal conduct may need to be reported to police or other authorities.

The insurer may also require reasonable assistance with recovery or criminal proceedings.

What if more fraudulent transactions are found later? #

Continue to keep detailed records.

Fraud losses are often discovered progressively rather than all at once.

Update Webber Insurance and the insurer as the investigation develops.