If a situation arises that may require a product recall, notify Webber Insurance or the insurer promptly.

The early stages of a recall can materially affect both the eventual loss and the insurance response.

What information should I provide? #

Depending on the incident, insurers may need:

• Description of the affected product.
• Batch or production information.
• When the problem was identified.
• Nature of the defect or contamination.
• Quantity affected.
• Distribution locations.
• Customers or retailers affected.
• Testing results.
• Complaints received.
• Proposed recall actions.
• Relevant regulator correspondence.

Should I start the recall before contacting the insurer? #

Immediate action may be required where public safety is involved or where a regulator requires action.

However, where circumstances allow, notify the insurer before committing to significant costs.

Specialist policies can require insurer approval for certain:

• Consultants.
• Crisis management firms.
• Recall expenses.
• Replacement arrangements.

Should damaged or affected products be retained? #

Where practical and safe, preserve relevant:

• Samples.
• Batch information.
• Production records.
• Testing records.
• Packaging.
• Supplier records.

These can assist the investigation into the cause of the incident.

What happens after notification? #

The insurer may appoint specialists to assist with:

• Investigation.
• Recall strategy.
• Crisis management.
• Loss assessment.
• Financial calculations.

A well-managed recall can reduce both financial loss and reputational damage.