If goods are lost or damaged during transit, notify Webber Insurance or the insurer as soon as practical.

Prompt action can help establish what happened and preserve recovery rights against carriers or other parties.

What should I do when damaged goods arrive? #

Where practical:

• Inspect the goods promptly.
• Record visible damage.
• Take photographs.
• Retain damaged packaging.
• Note damage on delivery documentation.
• Keep the goods available for inspection.
• Take reasonable steps to prevent further loss.

Do not dispose of substantially damaged goods before discussing the matter with the insurer unless immediate action is necessary to prevent further loss or for safety reasons.

What documents may be required? #

Depending on the shipment, insurers may request:

• Commercial invoice.
• Packing list.
• Bill of lading.
• Air waybill.
• Consignment note.
• Freight documents.
• Delivery receipt.
• Photographs.
• Repair or replacement quotations.
• Correspondence with the carrier.
• Evidence of the insured value.

Should I make a claim against the carrier as well? #

Rights against the carrier or another responsible party should generally be preserved.

The cargo insurer may require the insured to provide notices or correspondence issued to the carrier.

Do not release another party from liability without checking how this may affect the insurance claim.

What about stolen goods? #

The insurer may require additional information such as:

• Police reports.
• Details of security.
• Circumstances of the theft.
• Vehicle or storage information.

Notify significant losses promptly rather than waiting until all documentation has been collected.