An insurance complaint is easier to assess when the key facts, documents and requested outcome are clearly provided. A lengthy legal submission is not normally required to start the process.

What basic information should I include? #

Provide:

• Your name, business and contact details.
• Policy and claim numbers where available.
• The insurer or other party involved.
• A short explanation of the issue.
• The outcome you are seeking.

Should I provide a timeline? #

Yes, where timing matters. List the important events, dates, people involved and responses received.

A simple chronological summary can make a complex complaint easier to understand.

Which documents may help? #

Depending on the issue, include relevant emails, letters, claim decisions, policy documents, quotations, photographs, invoices and expert reports.

Provide the most relevant material rather than large amounts of unrelated correspondence.

What outcome can I request? #

You may seek an explanation, correction of information, review of a claim decision, consideration of further evidence or another specific resolution.

What if information is missing? #

You can still raise the complaint. Provide what you have and identify documents you are trying to obtain.

Webber Insurance can review the matter and advise whether further information is needed before it is raised with the insurer or progressed through a dispute-resolution process.