Claims Process
16 Docs
What happens if someone threatens to make a claim against me?
Last Updated: September 17, 2026Threats of legal action, demands for compensation and allegations of loss should be reported promptly, even if they are informal or have not yet become formal claims.
What happens if I do not have all the required claim documentation?
Last Updated: September 16, 2026You can often notify Webber Insurance before every claim document is available. Alternative evidence may sometimes help support the claim.
Can I speak directly with the insurer about my claim?
Last Updated: September 16, 2026Webber Insurance will generally remain involved in your claim while supporting direct communication with insurers, assessors, repairers and claims lawyers where needed.
How do I determine what my insurance policy covers?
Last Updated: September 15, 2026To understand what your insurance policy covers, review the Policy Schedule, Policy Wording, endorsements and any other documents that form part of the policy.
How long does a public liability claim take to settle?
Last Updated: September 16, 2026There is no standard timeframe for resolving a Public Liability claim. Timing depends on liability, injury severity, evidence, negotiations and other factors.
When should I notify a Public Liability incident or circumstance?
Last Updated: September 21, 2026Notify Webber Insurance promptly when an incident, complaint or allegation could reasonably develop into a Public Liability claim, even if no formal demand has been received.
When do I pay my excess in a Professional Indemnity claim?
Last Updated: September 15, 2026When a Professional Indemnity excess becomes payable depends on the policy wording, including whether defence costs are included within the excess and whether different excesses apply to particular claims.
How long does a Professional Indemnity claim take to resolve?
Last Updated: September 16, 2026There is no standard timeframe for resolving a Professional Indemnity claim. Timing depends on factors such as complexity, evidence, negotiations, experts and legal proceedings.
When should I notify a Professional Indemnity claim or circumstance?
Last Updated: September 21, 2026Professional Indemnity claims and circumstances should be notified as soon as reasonably possible, including complaints, demands or known issues that could reasonably lead to a future claim.
What happens during a Professional Indemnity claim?
Last Updated: September 16, 2026A Professional Indemnity claim can involve notification, insurer assessment, investigation, defence, negotiation or litigation depending on the circumstances and policy.
How do I lodge a corporate travel insurance claim?
Last Updated: September 16, 2026For urgent Corporate Travel incidents, use local emergency services and the insurer's 24-hour assistance service where required. Keep supporting documents and contact Webber Insurance for claim assistance.
How do I lodge a home insurance claim?
Last Updated: September 16, 2026Contact Webber Insurance promptly after damage to your home or contents, preserve evidence where practical and take reasonable steps to prevent further loss.
How do I lodge a vehicle or plant insurance claim?
Last Updated: September 16, 2026After an accident, theft or damage involving an insured vehicle or item of plant, prioritise safety, preserve evidence and contact Webber Insurance promptly.
How do I lodge a contents or property damage claim?
Last Updated: September 16, 2026If business property, contents, stock or equipment are damaged or stolen, contact Webber Insurance promptly and preserve evidence while taking reasonable steps to prevent further loss.
How do I lodge a public liability claim?
Last Updated: September 16, 2026Contact Webber Insurance promptly if someone alleges your business caused injury or property damage, or if an incident could reasonably develop into a claim.
How do I notify a Professional Indemnity claim?
Last Updated: September 19, 2026To notify a Professional Indemnity claim, contact Webber Insurance promptly with a summary of the issue and available contracts, correspondence and project records.