Notify Webber Insurance promptly if a client makes an allegation or you become aware of circumstances that could reasonably lead to an IT Liability claim. Do not wait for court proceedings to begin.

What matters should be reported? #

Examples include allegations involving:

• Software failure or system downtime.
• Incorrect advice, configuration or implementation.
• Data migration errors.
• Technology products not performing as expected.
• Project delays attributed to your services.
• Financial loss suffered by a client.
• Accidental injury or property damage connected with supplied products or services.

IT Liability policies can combine professional and general liability sections. Their coverage bases and notification requirements may differ, so early reporting is important.

What records should I preserve? #

Keep the client contract, proposal, scope of work, project plans, change requests, emails, support tickets, testing records, technical documentation and relevant complaints.

Do not delete or alter records after becoming aware of a potential claim.

Should I admit liability? #

Do not admit liability, promise compensation or agree to a settlement without discussing the matter with Webber Insurance or the insurer.

You can continue communicating professionally with the client and gathering information without accepting legal responsibility.

What if urgent technical work is required? #

Take reasonable steps to prevent further loss or disruption. Record what was done, why it was necessary and the costs incurred.

Where circumstances allow, discuss substantial remediation costs, refunds or compensation arrangements with the insurer before committing to them. Webber Insurance can help coordinate notification and the information required.