Contact Webber Insurance as soon as possible if an insurer denies your claim.

A declined claim does not necessarily mean there are further grounds for cover, but the insurer’s reasons and the relevant policy wording should be reviewed carefully.

We can:

• Review the insurer’s written reasons
• Review the relevant policy wording
• Check the facts relied on by the insurer
• Identify whether relevant information is missing
• Provide additional evidence where appropriate
• Ask the insurer to reconsider its position where there are reasonable grounds

Sometimes a decision changes after further information is provided or a misunderstanding is corrected. In other cases, the insurer’s position may remain unchanged.

What if the denial remains? #

We can assist with a formal complaint through the insurer’s internal dispute resolution process.

AFCA can consider some complaints about denied insurance claims, although eligibility and jurisdiction rules apply and some small-business insurance products are excluded from parts of AFCA’s jurisdiction.

Contact us promptly, particularly where the insurer’s correspondence includes a deadline or other time-sensitive requirement.

Contact our team for assistance.