If you disagree with an insurance settlement offer, contact Webber Insurance before accepting it.

We can review the offer and help you understand how the insurer reached its position.

Depending on the claim, this can include reviewing:

• The policy wording
• Settlement calculations
• Repair or replacement quotes
• Valuations
• Expert reports
• Supporting evidence
• Excesses
• Policy limits
• Any deductions applied

If relevant information appears to have been overlooked, we can provide it to the insurer and ask for the offer to be reconsidered.

The insurer remains responsible for the claim decision, and further information does not necessarily mean the offer will change.

What if we still disagree? #

Where the issue cannot be resolved directly, we can assist with the insurer’s internal dispute resolution process.

AFCA may also be available after internal dispute resolution, depending on its jurisdiction over the particular complainant, policy and issue.

Contact our team if you would like us to review a settlement offer.