Doc Summary
For an urgent medical, safety or security incident while travelling, contact local emergency services first where required.
You should also use the insurer’s 24-hour emergency assistance service where urgent assistance is needed.
Keep the insurer’s emergency assistance details accessible while travelling. These are generally included in the policy or travel assistance documents.
What information should I keep? #
Depending on the claim, retain:
- Travel itineraries
- Booking confirmations
- Receipts
- Airline cancellation or delay notices
- Baggage reports
- Medical reports
- Medical accounts
- Police reports
- Details of additional expenses
For medical emergencies, evacuation or hospital admission, contacting the insurer’s emergency assistance provider as early as practicable can be particularly important.
For non-emergency claims, contact Webber Insurance and we can assist with the claim process.
Email [email protected] or use our Claims page.
Available cover and emergency assistance arrangements depend on the individual policy.
