If business property, contents, stock or equipment are damaged or stolen, contact Webber Insurance as soon as reasonably possible.

Your first priority should be safety. Contact emergency services where required and take reasonable steps to prevent further loss or damage.

What should I do immediately? #

Where practical:

• Take photos or videos before cleaning up
• Keep damaged property until the insurer advises whether it can be disposed of
• Keep invoices and receipts for urgent temporary work
• Avoid permanent repairs until insurer instructions are received, unless urgent action is reasonably necessary
• Report theft, vandalism or malicious damage to police

What information may be required? #

Depending on the claim:

• Date and cause of the loss
• Photos or videos
• Details of damaged or stolen property
• Receipts or invoices
• Replacement values
• Repair quotations
• Reports
• Police report details

Tell us if the incident has also interrupted your business so any applicable Business Interruption cover can be considered.

The insurer may appoint an assessor, loss adjuster, repairer or other claims provider.

The exact claim process and available cover depend on your policy and the circumstances.

You can email [email protected] or use our Claims page.