IT professionals can face a wide range of claims, even when they are experienced, careful, and have clear contracts in place. Many claims arise from misunderstandings, system performance issues, or how a client relies on the services provided.

Common claims experienced by IT professionals include:

• Failure of a new system to integrate properly with a client’s existing environment
• Software bugs, configuration errors, or defects that cause downtime or system issues
• Alleged breach of contract due to project delays, missed milestones, or incomplete delivery
• Lost, corrupted, or inaccessible data during system migrations, upgrades, or updates
• Cyber incidents such as hacking, malware, or ransomware affecting client systems
• Claims from third parties who relied on incorrect advice, reporting, or system outputs

Even when a contract clearly defines scope and responsibilities, disputes can still arise. Clients may have different expectations regarding performance, timing, or outcomes, and issues often occur after a system goes live.

IT Liability Insurance is designed to help protect against these types of claims by responding to allegations of financial loss arising from your services, as well as certain third-party claims connected to your work.

If you would like to understand how these risks apply to your business, or whether your current cover is adequate, contact our team at Webber Insurance. We can review the services you provide and help ensure your insurance is aligned with the risks you face.