Webber Insurance Services is looking for a Client Services Administrator to support one of our broker teams and ensure work is processed accurately and on time.

You will be supporting a growing team of five in a busy professional services environment, helping maintain operational flow and ensuring client work moves through the system efficiently.

This role begins with hands-on operational work while you learn our systems, then grows into broader coordination and workflow support across the team. Previous insurance experience is welcome but not essential, as we provide full training.

This is a hybrid role based in our Linden Park office. Full-time is preferred; however, we are open to candidates who can commit to at least 30 hours per week. Once trained, staff typically work from home up to two days per week.

Since starting in 2011, Webber Insurance has grown into a national specialist insurance broker serving clients across Australia, primarily in the professional services and construction sectors. We are a tech-forward business with no manual filing or paperwork, and structured systems designed to support accuracy and efficiency.

Most of our staff began their careers outside the insurance industry. We are committed to training and development, with many team members taking on additional responsibilities within months of commencing.

• Review renewal declarations and quote forms to ensure information is complete and accurate
• Contact clients to follow up missing information or clarify details
• Process policy documentation in line with broker instructions
• Answer phone enquiries and direct matters appropriately
• Follow up underwriters and insurers on outstanding items
• Assist with invoicing, payment follow ups and issuing certificates of insurance
• Use our CRM and broking system to manage and update client records
• Support the team to keep tasks moving and meet deadlines

• Strong organisational skills and high attention to detail
• Comfortable working in a fast-paced, deadline-driven environment
• Confident speaking with clients and insurers over the phone
• Able to learn new systems quickly and use technology efficiently
• Previous administration experience required. Insurance experience is helpful but not essential

• Competitive remuneration between $80,000 and $100,000 plus super, dependent on experience
• Flexibility: full-time preferred, with part-time options (32+ hours/week) negotiable; ability to work from home once you are fully trained, with staff in the office at least twice a week
• Additional leave: a paid Wellness Day every month in addition to standard leave entitlements
• A fantastic team environment where everyone is collaborative and works together to support one another
• Professional growth: opportunities for development and role progression within a trusted and respected insurance broking business, with paid study options for professional development available but not mandatory

Please submit your resume via SEEK and send a separate email with the following:

• Email subject line: Application for Client Services Administrator
• Cover letter: Attach a cover letter that starts with – Hi Chris, my name is ….. and something that brings me joy is…..
• Your available hours (days and times you can work)

Email to [email protected]

We are not looking for a novel. A brief introduction outlining who you are and why this role interests you is ideal. Please keep it under 250 words.

Using AI to assist is fine, however ensure the content reflects you. We value genuine responses.

Applications close: Friday 6th March 2026. We will shortlist and interview as applications are received.